Alterations & Repairs

Alterations

It’s important that your jewellery fits you well, especially in the case of rings which can easily slip off a finger if too loose or cause issues if too tight. 

We have a comprehensive ring sizing guide which should help you choose the perfect size. We thoroughly recommend that you get your finger sized by a professional jeweller.

In the case of engagement rings, we often have to estimate the ring size and therefore offer a free sizing service.

Cleaning, Polishing and Refurbishment

If you have a piece of jewellery that isn’t damaged but isn’t looking its best, we can check it over and advise on best to give it a new lease of life.

We can clean and polish most pieces in house, checking the settings and condition of gemstones at the same time.

Should the piece need a more complete refurbishment, this is also usually possible in our workshop.

Please send us an email to start the process.

General Repairs

Having trained in a traditional workshop and with experience working on a huge variety of pieces, we can advise you on the best course of action should you have a piece of damaged jewellery.

We might be able to carry out repair work in house.

Repairing one of our pieces

All of our pieces are carefully examined before they reach you, however, if you feel your piece has a fault, please return it to us as soon as possible for a full inspection. We will assess the problem and rectify the problem if it’s a structural fault or offer solutions.

Please note, if the piece has been modified or reworked by another jeweller, we won’t be able to repair the piece free of charge. 

You may have accidentally knocked a ring or caught the chain of a pendant on something causing damage. Such damage can usually be repaired in our workshop. If this is the case, please send the piece back to us and we can assess the issue and advise on the best course of action.

Please note, certain repairs may be subject to a fee.